Will all users be able to place orders online?
Only customers who are authorized by their organization to place online orders may request access to the Online Ordering application for eCommerce. These requests must be approved by a Honeywell Webshop Administrator. An individual’s access can be revoked if Honeywell determines that a user should not be authorized to place online orders.
How do I find products in the portal?
Option A: Use the search bar to find products
Our search bar makes it easy for you to find products by product number, product name, and product description.
Option B: Navigating by product family
Located in the top right of the page, click on the Products button and this will open the list of product categories. You can navigate the list until you find the desired product(s).
I know the products I want to order; how can I quickly add them to the cart?
1. To use our Quick Order feature, locate Quick Order button on the right side of the page. This section will allow you to Add Multiple items by putting one or more product number(s) into the search field separated by a comma (,), and click the "Add Products" button (i.e.: 55886525, 1485555, 5544141255...). If you are looking for a product with sizes, don't forget to include the size in the search field, otherwise the correct product will not be found (i.e.: 2100250-06, 4506000-s...).
2. You can also bulk upload using a CSV file with the product number(s) and quantities. This file must be a text file in the CSV format. The text file should list the product number(s) followed by a comma and then the quantity--one product per line. The maximum file size is 10.00kb. You can download the template by clicking the Download Template button.
How do I order a product?
Fill your cart with the products you’d like to order or use our Quick Order feature to populate your cart then start the checkout process.
1. From the product page, add your desired product(s) to the cart.
2. Review your cart to ensure that you have the right products and quantities selected. Then click checkout.
3. Complete the checkout process by filling in all required fields that are indicated with a red asterisk (*). Note: only purchase orders are currently accepted through UOP’s commerce portal.
4. Next, add shipping instructions and marks / labeling information during checkout. TIP: under “Required Shipping Docs”, request any additional documents needed with your purchase such as Certificate of Analysis, etc.
5. Finally, select Place My Order to complete your purchase. Note: tax, shipping, and other associated costs will be provided by the Customer Care Team once your order is confirmed.
Why can’t I add certain products to my cart?
You are able to browse our adsorbents portfolio in the eCommerce portal however, you will need to contact your sales account manager for a price quote on products that you have no order history for.
What payment options are available for my online orders?
Conveniently order from us by entering a Purchase Order Number during checkout to pay via your business account. Note: payments by credit cards are currently not accepted but we are working to bring this feature to our customers in a future portal update.
Can I reorder the same products?
Yes. After placing an order you will be able to review your order history. Select an order by clicking the respective Sales Order number. At the top of the page, you will see an option to Reorder. The same products will be added to your cart. Complete the checkout process as described above.
As a distributor, I need to ship to a new customer – how do I add a new ship-to address to my account?
You can manage your Ship-To addresses during checkout by selecting the Address Book button, by selecting the Address Book button, choosing from an existing address on file or click the link below the Address Book button to add a new Ship-To address.
