Support

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Support

Welcome to our technical support information page.

We would be happy to help you with any technical questions about Honeywell Elster gas measuring devices for transport and distribution networks.

We are happy to answer your technical questions on product handling.

Proven problem-solving approaches and answers to many questions can also be found in our technical knowledge database at: www.honeywellprocess.com/support

Do you need data sheets, manuals, or other documents? Then you can visit our product pages or our Docuthek

For technical support on Honeywell Elster gas measuring products, please contact ElsterSupport@honeywell.com.

For technical support on Honeywell Elster Ultrasonic gas meters, please contact Aftersales@honeywell.com.

For technical support on Honeywell Elster residential  gas meters, please contact hans.arp@honeywell.com   Tel.: +49 541 1214 424

For technical support on Honeywell Elster American Meter Gas Meters, please contact pmcamercx@honeywell.com and for general requests contact AmericanMeterCustService@honeywell.com

For Honeywell Elster American Electricity Meter, please contact SmartEnergy@Honeywell.com

For Honeywell Mercury, please contact EFSMercuryCustomerService@Honeywell.com

For Honeywell Process/Field Instruments (Modsys, Enraf), please contact FPAmericaCentralCustomerService@Honeywell.com.

In order to receive immediate and telephone support, please order a TCL contract (TotalCare Lite). This also gives you discounts on remote services and training.

For general questions about products, please contact your local sales office.

We provide software products, which will be used for configuration, commissioning and maintaining all of our Honeywell Elster products with any kind of electronic interfaces.

Software for configuration and maintaining Honeywell-Elster devices for gas measurement, such as 

- Flow Computer FC1
- Electronic Volume converter EK280/EK205
- Q.Sonic Ultrasiónic flow meters
- Gasanalyzers Encal3000, Encal3000 proChain, gaslab Q2

PLEASE NOTE that since version 4.9.0, enSuite only has a 64-bit version available!

Please note our Sales Terms and Conditions.

enSuite (5)Download
1_enSuite V5_1 Setup and installation-instruction
2_enSuite - Type of Licence
3_enSuite - History of revisions
4_enSuite - Driver USB IR-Head
5_SigCheck V2 - Signature Test Tool

The ‘Standard’ package is always the newest Firmware for enCore Flow Computer; the ‘MID’ package is the last MID release, which can be a bit older.

Please note our Sales Terms and Conditions, EULA (End User Licence Agreement) and Third Party Licence.

enCore Update instruction (3)Download
Update-instuctions_enCore 3-41_en.pdf
Update-instuctions_enCore 3-42_en.pdf
Update-instuctions enCore 03-43
enCore FC1 Device Software  (1)Download
Firmwareupdate-03-43-A-FC1-Standard
enCore MC1 Device Software  (3)Download
Firmwareupdate-03-41-B-MC1-PTB
Firmwareupdate-03-42-A-MC1-Standard
MC1-Standard
enCore DC1 Device Software (2)Download
Firmwareupdate-03-41-B-DC1-PTB.zip
Firmwareupdate-03-41-B-DC1-Standard.zip
enCore BM1 Device Software (1)Download
Firmwareupdate-03-41-C-BM1-PTB.zip
enCore ZM1 Device Software  (1)Download
FFirmwareupdate-03-41-C-ZM1-PTB.zip

Software for Honeywell gas analyzers of the EnCal3000 and gaslab series.

The standard package is always the latest version; Any existing MID package contains the latest version with MID approval and may be older than the standard version.

Please also note our General Terms and Conditions of Sale and, if applicable, end user license agreements or third-party licenses.

gaslab Q2 (2)Download
1_gaslab Q2_Updateinstruction.pdf
2_gaslab Q2_Gerätesoftware.zip
Encal3000 proChain (2)Download
Firmwareupdate-03-43-A-proChain-Standard
Update-instuctions proChain 03-43
enCore Update instruction (3)Download
Update-instuctions_enCore 3-41_en.pdf
Update-instuctions_enCore 3-42_en.pdf
Update-instuctions enCore 03-43
Encal3000  (3)Download
1_Encal3000_Updateinstruction.zip
RGC3000_4.03.17.zip
FW-Update_4.03B31698_Standard.zip
Encal3000 - Frontend  (1)Download
4_Encal3000 - Frontend.zip

Software to update the Elctroninc volume converters of the EK-Series. 

Please note our Sales Terms and Conditions, EULA (End User Licence Agreement) and Third Party Licence.

EK280  (1)Download
SW_Update V2.xx to V2.50_en_c.zip
EK205 (1)Download
EK205-Update V1.0x to V1.08_EN_c.zip

Software to update the Data Logger DL230. Older versions need to be updated in two steps. 

Please note our Sales Terms and Conditions, EULA (End User Licence Agreement) and Third Party Licence.

DL230 - Please Note The Order Of The Updates  (2)Download
DL230 Update V1.xx to V1.12.b.zip
DL230-SW-Update V1.12,V1.15 to V1.16_a.zip

Software tools for monitoring the operating status and system analysis of Honeywell Elster ultrasonic meters

Please note our General Terms and Conditions of Sale and, if applicable, end user license agreements or third-party licenses.

SonicExplorer(3)Download
SonicExplorer V1.0.8.1006 including DOTNET.zip
SonicExplorer V1.0.8.1006.zip
SonicExplorer Software Application Manual
Uniguard (3)Download
Uniguard V4.0.1.16 without DOTNET.zip
Microsoft Word - 99.03.01A.02_2_D UniGuard_GettingStarted.doc
Uniguard V4.0.1.16 with DOTNET.zip

You can find lots of information about Elster products in the central Honeywell knowledge database.

In short articles we provide answers to frequently asked questions as well as special tips and tricks for you.

This knowledge database is available 24/7, free of charge. We constantly expand this database to offer you the best possible service even outside of our business hours.

Search -  https://process.honeywell.com/us/en/search

Forms for handling of repairs on meters and regulators, respectively products from the field of volume correctors, data loggers and remote access can be found in the download section on the right side. Customers outside Germany, please contact  your local agent first.

Downloads

Customer Return Delivery Notes
Documents (3)  Download
Customer return delivery note_meters_regulators_c0.08MBPDF
Customer return delivery note_electronic_f0.07MBPDF