1. 01 Contact Details
2. 02 Case Details
3. 03 Confirmation

• 01 Contact Details
• 02 Case Details
• 03 Confirmation

1. 01 Contact Details
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2. 02 Case Details
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3. 03 Confirmation
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Account Name

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Contact Name

Email

Contact Number

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Language

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Case type

Line of Business

Select Line of Business HBS

Please select the Service contract number

Select Service contract number

PO Number

Location Name

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Location Address

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Priority

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If the case is urgent, please contact your Honeywell center to log the case.

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Discipline

Level 1

Level 2

Level 3

Controls Emergency lighting FIRE - Detection FIRE - PAVA Combustion Mechanical Combustion - LPG Combustion Solid Fuels Refrigeration Chillers Refrigeration - Air Conditioning Combustion Natural Gas Combustion - Oil Electrical LV & MV Electrical HV Energy Refrigeration Security - CCTV Security - Intruder Security - Access Cyber Security Facilities ICT/Networks Fitter HBOC

Case Reason Code

Select Case Reason Code Service and Repair HBOC Remote Support

Asset

Please select the Service contract number

Select Service contract number

Location as per the service contract

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Asset

Service Contract Name

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Case Reason Code

Select Case Reason Code Configuration | Initial Setup Advanced Configuration Product Defect / Failure Professional Services Feature Request \ Enhancement Licensing Pre-Sales Call redirect Spam Service and Repair

Line of Business

Select Line of Business BMS Fire Security EP HBS

Please select the Service contract number

Select Service contract number

Location as per the service contract

Select Location

PO Number

Discipline

Level 1

Level 2

Priority

Select Priority High Medium Low

Level 3

Issue Reason

Select Issue Reason Place An Order Credits and Invoicing Licensing Order Status Order Amendment Product Documentation Pricing And Availability Returns And Claims Titan

Priority

Select Priority Critical High Medium Low

Line of Business

Select Line of Business BMS Fire Security EP HBS

Purchase Order Number

Sales Order Number

Part Number

Invoice Number

Delivery Number

Tracking Number

Case Subject

Case Description

File Attachment

ATTACH

Maximum of 5 files and no more than 3MB- please paste link to larger documents in the Case Description Field.

Base 64

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FileSizes

FileNames

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Your  support request  Case Number - {caseid} has been successfully submitted.

 

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